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Shipping & returns

SHIPPING OPTIONS

Shipping cost will vary with order size- all packages are insured relative to cost and additional fees may apply. All orders are subject to merchandise being held in stock and will be shipped by the USPS Priority Mail Express, if possible within 2 days of receipt of the customer’s order. All shipments are subject to payment in full by customer.

INTERNATIONAL ORDERS

We are happy to ship worldwide. If we are shipping internationally, you will receive an estimate via email before we process your order. It is only an estimate and the shipping charge will be finalized after processing the order. We are not responsible for any duties or taxes incurred by the country that we are shipping to.

RETURN POLICY

If you are dissatisfied with any item that you purchased online or wish to exchange it you may return it to Jill Alberts LTD for credit only under the following conditions, which are strictly observed:

All special order sales are final, including any alterations and/or modifications requested by customer. A special order includes any item(s) not in stock, which has to be made especially for the customer. Customers will not be notified immediately via email regarding this matter and can choose to cancel their purchase within 24 hours of receipt of such notification.

Items purchased on our website cannot be returned to our store location for credit, nor does our Internet return policy apply to items purchased at our stores.

Shipping charges will be deducted from any credits.

All return shipments must be insured for the full dollar amount and shipped back via USPS.

Returns should be sent to Jill Alberts, LTD. 311 Park Ave Gelncoe, IL 60022